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Cover Story
Trace Adkins

Benisse Lester, M.D.
Running healthy

Best Life
A trainer's secrets to staying fit and motivated

Nathan Browne, D.C.
Keeping control

Mario Ojeda Jr
Pass the oil, please

Joseph Yao, M.D.
Preventing hand numbness

Marie Rodriguez
Mind, Body and Spirit

Highway Angels
Motorist grateful for driver's act of kindness

Fun & Games
Best excuse

Salena Lettera
Designer Italian shoes not necessary for good health

Industry News

It's news to me!


Publisher's Desk
Plenty to be thankful for this holiday season

Murphy's World
Win-win-win situation

Driven Women

Say What?
What makes a good dispatcher?


Say What?

What makes a good dispatcher?

Frank Reich, 50, Hollywood, FL    
Professional driving experience: 18 years
"Someone who takes into account what is really going on out here on the road. Telling a driver to get from Point A to Point B no matter what and forcing a driver to be unsafe, jeopardizing the driver and everyone around him - that's a bad dispatcher. A good dispatcher is someone who plans ahead, sees what's happening and let's the customer know when a driver can reasonably deliver the freight."

Christiana Whitten, 23, Albany, NY    
Professional driving experience: 3 years  
"A good dispatcher cares about drivers out on the road. They understand that I don't get to see my kids as often as I would like, and they don't try to force me to stay out longer than I really want to be. My company actually makes dispatchers stay out on the road for a week without their families so that they know what it's like for us."

Larry Fournier, 37, Albany, NY
Professional driving experience: 11 years     
"Calmness. A dispatcher shouldn't be yelling and screaming and telling you that you have to do this or that. We found a good dispatcher twice - one with another company we worked for and one with the company we're with now. They stay calm, the driver stays calm, and it all works out."

Linda Caffee, 49, Silex, MO 
Professional driving experience: 6 years  
"We have really good dispatchers in our company. We don't have a dedicated dispatcher, which I think is a bonus, because you don't have all of that favoritism. We deal with different dispatchers all over the country, and I really like that. They do a good job."

Rick Ash, 57, Lakewood, CO
Professional driving experience: 26 years  
"Get me moving. Don't make me sit. If the wheels aren't moving, neither one of us is making money. I understand they have a tough job. Not everyone is nice to them on the phone. They sit at the other end of the phone and like a lot of jobs, they get a lot of crap, so any time you can be nice to somebody, it's always a good thing."